Shipping policy

At Reveal Horizons, we aim to deliver your order quickly, safely, and with care. Please review our shipping guidelines below.

Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

  • A shipping confirmation email with tracking details will be sent once your order is on its way.

Shipping Rates & Delivery Estimates

  • Standard Shipping (U.S.): 3–7 business days.

  • Expedited Shipping (U.S.): 2–3 business days.

  • International Shipping: 7–21 business days, depending on location and customs clearance.

Shipping costs are calculated at checkout based on your delivery address and selected service.

We offer free standard shipping on all U.S. orders over $75.

Tracking Your Order

  • Tracking details are emailed after shipment.

  • You may also log in to your Reveal Horizons account to monitor order status.

International Orders & Customs

  • Customers outside the U.S. are responsible for any customs duties, taxes, or fees imposed by their country.

  • Delivery times may be affected by customs inspections or local courier delays.

Lost, Stolen, or Damaged Packages

  • If your order arrives damaged, please contact us within 7 days of receipt at info@revealhorizons.com, with photos of the product and packaging.

  • Reveal Horizons is not responsible for packages lost or stolen after delivery confirmation.

  • If your order is marked “delivered” but cannot be located, please check with neighbors, your building management, or your local carrier before contacting us.

Pre-Orders & Backorders

  • If an item is listed as pre-order or backorder, the estimated shipping timeline will be noted on the product page.

  • Orders containing both pre-order and in-stock items may ship separately.

Returns, Refunds & Cancellations

For returns, refunds, and cancellations, please see our Return & Refund Policy for full details. Highlights include:

  • 14-day return window for unsatisfactory products (original condition required).

  • Next-business-day cancellation available for orders not yet shipped.

  • Shipping costs for defective, damaged, or incorrect items are covered by Reveal Horizons.

  • Refunds are processed within 2–4 business days once returned items are received.

Questions & Support

For any shipping inquiries or assistance, reach out to us at: sales@revealhorizons.com